FAQ

At Vapes001, we offer puffs with different nicotine percentages depending on the brand and model. Here are the available options:

• 2% nicotine (for most brands such as JNR, RANDM, ADALYA, MOSMO, FUMOT, BEKI, ALFAKHER).
• 3% nicotine (for the Merry-Mi brand only).

If you have a particular preference, feel free to check the details of each product to make sure of the exact nicotine percentage.

Yes, all of the puff models we offer can be recharged via USB-C. This lets you quickly and easily recharge your puffs when the battery runs low, extending the lifespan of your device and giving you a more convenient experience.

Some of our puff models, such as the Storm X Max 15000, are fitted with an LCD display. This screen provides useful information such as:

• The remaining e-liquid level: So you know when it's time to replace your puff.
• The remaining battery: So you can keep track of your device's remaining charge.
• The number of puffs remaining: For better management of your consumption.

The LCD display is a handy addition that helps you monitor the status of your puff more accurately.

At Vapes001, we offer a selection of puff brands renowned for their quality and reliability. Here are some of the available brands:

• Merry-Mi: Known for its long-lasting puffs and varied flavours.
• JNR: Offering popular and innovative options in the world of puffs.
• RandM: Appreciated for its products with a high puff capacity.
• Adalya: Renowned for its distinctive flavours and excellent value for money.
• Fumot: Provides puffs with reliable performance and attractive designs.
• Beki: An innovative brand offering high-quality products and superior performance.

We strive to offer the best brands to guarantee a satisfying vaping experience for our customers.

Most of the disposable puffs sold on Vapes001 are imported directly from trusted suppliers to guarantee their quality and authenticity. To check the authenticity of each product:

• Check the QR Code: Every branded puff has a QR code on its packaging. By scanning this code with your phone, you can verify the authenticity of the product directly on the manufacturer's website. This ensures that the product you purchased is a genuine product and not a counterfeit.

We offer a wide range of flavours to suit all tastes. Depending on the brand and model, you can find between 20 and 50 different flavours. This variety includes fruity, sweet, menthol flavours, and many more, to meet your personal preferences and offer a rewarding vaping experience.

Mesh Coil technology is a key innovation in modern puffs and vaping devices. Here are its main features:

• Mesh Coil: A mesh coil that offers a larger and more uniform heating surface compared to traditional coils. This allows for better vaporisation of the liquid, denser vapour production, and a purer flavour.
• Dual-Core Control: Some models use dual-core control technology that optimises heat distribution for an even better vaping performance.
• Alternating Mesh Coils: This technology involves the use of alternating mesh coils to further improve performance, vapour production, and coil lifespan.

The Intelligent Display is an advanced feature built into some puff models, such as the Storm X Max 15000. Here's what it offers:

• LCD Display: Provides real-time information about the remaining e-liquid level, the battery, and the number of puffs remaining.
• Alerts: Shows alerts when the battery is low or when the e-liquid is nearly depleted, allowing for proactive management of your device.
• User Interface: Enables easier interaction with your puff, offering a better vaping experience by keeping you informed of your device's status.

Battery Capacity: The battery capacity varies depending on the model, generally ranging from 600 mAh to 800 mAh. A higher capacity means a longer usage time before you need to recharge your puff.

RGB LEDs: Some puff models are fitted with RGB LEDs that add an aesthetic touch by offering lights in different colours. These LEDs are not just decorative; they can also indicate the battery status or important alerts to enhance your vaping experience.

On some puff models, particularly those from the Fumot brand or other advanced devices, there are operating modes such as Regular Mode, Pulse Mode, or Turbo Mode. Here's what these modes mean:

1. Regular Mode:
   This is the standard mode, where the puff works continuously and steadily. When you inhale, the vapour is produced in a regular and constant way. This mode is ideal for a classic and smoother vaping experience, with stable vapour production.
2. Pulse Mode (or Turbo Mode):
   Pulse Mode (also called Turbo Mode) is designed to increase vapour production and flavour intensity, offering a more powerful vaping experience. In this mode, the puff delivers puffs in pulses instead of a continuous inhale, creating stronger waves of vapour, which can be more satisfying for users looking for a more intense sensation.

These modes allow users to tailor their vaping experience to their personal preferences, adjusting the power and density of the vapour to their needs.

Generally, to activate these modes, there is a button located at the bottom or on the side of the device. If you are using a smart vape with a touchscreen, simply swipe the screen to the left or the right, depending on the model, to access the options that let you increase or decrease the vapour intensity.

We deliver across Europe in 1 to 4 business days (except in cases of force majeure). Orders placed after 12pm on Friday or during the weekend are shipped on Monday.

We offer competitive delivery costs depending on your location in Europe:

• Belgium, France, Netherlands, Germany, Luxembourg: €7 (free from €65 of purchases)
• Italy, Spain: €10

Orders are shipped from our warehouses in Europe, located in Belgium, France, and the Netherlands. Depending on your location, we may use different carriers to guarantee fast and reliable delivery, such as DPD, Chronopost (for France), PostNL, and Bpost. For certain orders, we may also use UPS or DHL, although these carriers may involve higher delivery costs. We cover a large part of these additional costs to offer you a favourable rate.

Parcels are sent within 1 to 4 business days, and you will receive a tracking number as soon as it ships so you can track your parcel in real time.

Orders placed after 12pm on Friday or during the weekend are shipped the following Monday.

We accept the following payment methods:

• Credit cards: Mastercard, Visa, American Express
• Carte Bleue
• Bancontact
• Giropay
• iDEAL
• Bank transfer

We do not store any banking data on our site. All payments are processed by reputable and secure payment platforms, such as Shopify Payments, Stripe, Mollie, and other trusted partners. These platforms guarantee safe and protected transactions, and all banking information is encrypted to ensure your security.

In addition, all payments are generally subject to two-factor authentication (2FA), adding an extra layer of security to protect your information and ensure that only authorised people can make purchases. This means you will receive an additional verification code by SMS or email to confirm your payment.

At Vapes001, we do everything we can to make sure your orders arrive within the expected timeframe. However, delays can occur due to unforeseen conditions such as public holidays, strikes, or exceptional events.

A few important points to know:

• Parcels shipped on Friday are generally not delivered over the weekend. Delivery normally resumes the following Monday.
• On average, it takes 1 to 4 business days to receive your parcel, depending on your destination country.
• Delays are sometimes due to public holidays or strikes, which can cause additional delays.

If you haven't heard anything about your parcel after 7 business days, here's what you can do:

1. Check your order tracking: As soon as your parcel is shipped, you receive a tracking number. Check the tracking on the carrier's website to find out its exact status.
2. Contact the carrier: As the recipient, you have access to the carrier's customer support. It is often quicker to contact them directly. Look carefully for their number, but make sure it isn't a premium-rate number. In most cases, you can also contact them by email.
3. Contact us if necessary: If, after checking the tracking and contacting the carrier, your parcel still seems delayed, you can contact us at info@vapes001.com. We will do our best to resolve the situation.

We understand the importance of fast and reliable delivery and thank you for your patience in the event of a delay.

At Vapes001, we strive to provide you with impeccable service, but it can happen that an error slips into your order, particularly if a product is out of stock at the time your order is being prepared. In this case, our stock management software may not have had time to update. Here's what we do in such situations:

1. Check your order immediately

As soon as you receive your parcel, we advise you to open the package carefully and check the contents first. Compare the products received with the order confirmation you received by email. If you notice an error (missing product, incorrect product, or an error in quantities), make a note of the details before contacting our team.

2. What are the solutions if a product is out of stock?

In the rare cases where one or two products are out of stock while your order is being prepared, here's what we do:

• We contact you immediately at the time of preparation, or
• If the product is no longer available, we automatically send you a higher model with similar characteristics, particularly in terms of flavour, but with superior performance (more puffs, for example). This means that if we don't have the exact model you ordered, we will send you a higher-performing product, but never a lower-quality model.

3. Contact us if in doubt

If you have any questions or if you are not satisfied with the proposed replacement, don't hesitate to contact us at info@vapes001.com. We are committed to offering you the best possible solution.

4. Return and exchange

In some cases, if an incorrect or replacement product does not satisfy you, you may be asked to return the product. We will provide you with all the necessary information regarding returns and exchanges. If the error is on our part, we will generally cover the return costs and send you the correct product as soon as possible.

We make it a point of honour to resolve any situation quickly and efficiently. Thank you for your understanding and patience in the event of a stock shortage or an error in your order.

At Vapes001, we are committed to ensuring the satisfaction of our customers. If you wish to return a product or your entire order, several options are available to you, depending on the situation:

1. Refusing the parcel on receipt

If you are not satisfied with your order as soon as you receive it, you can refuse the parcel at delivery. The parcel will then be sent back to us directly. Once we have received the returned parcel, we will proceed with a full refund of your order, according to the payment method used. Please note that delivery costs will not be refunded.

2. Defective or damaged product

Although manufacturing defects are very rare, we are committed to quickly resolving any situation should a problem arise. We select our products carefully to minimise these risks, but if a defect is found, please inform us quickly, preferably within the first few days after receiving the product. You can contact us by email at info@vapes001.com providing photos of the defective product to help process your request.

If the defect is confirmed, we will cover the return of the defective product and offer you either an exchange or a refund according to what was agreed by email.

3. Return without justification (Right of withdrawal)

If you wish to return a product without any particular justification, you can exercise your right of withdrawal within 14 days of receiving your order. In this case, simply contact us to obtain our return details. Depending on your location, we may be able to offer you a closer depot to make the return easier.

The return costs are the responsibility of the customer. In some cases, we can provide you with a return label, but the associated costs will be deducted from the total amount of your order at the time of the refund.

4. Return conditions

Once your parcel has been returned and received by us, we will proceed with the exchange or the refund, according to the terms agreed with you by email. We strive to process return requests quickly, but there may be an additional delay if we need to involve a third party such as the carrier. In this case, an additional delay of 7 business days may be needed to obtain a response from the carrier.

5. Liability and use of products

We would like to point out that we cannot be held responsible for misuse of the products. Each puff has specific characteristics, and the number of puffs can vary from one user to another. Some users may use the product more intensively, which affects the lifespan of the puff, while others will use it more moderately, like a traditional cigarette. This is why it is difficult to precisely assess the way a puff discharges.

If in doubt, we encourage you to contact us by email, and we will do our best to resolve the situation to your satisfaction.

We make it a point of honour to guarantee a satisfying customer experience. Here are the different situations regarding refunds:

1. Cancelling an order before processing

If your order has not yet been processed, you can cancel your order by quickly sending an email. We process orders every day of the week, except in the event of unforeseen circumstances. In this case, we will keep you informed of any possible delay in processing your order. Our parcels are shipped every day after 12:00pm, so we advise you to inform us of any cancellation as early as possible.

The refund will be made to the same payment method used for the purchase. You should see the refund appear on your account or bank card within the following days.

2. Refund after delivery or return

If the refund follows a return request, a defective product or any other request after delivery, here is the procedure:

• You must submit your refund request by email.
• Once your request has been approved by our support, we will process the refund to the same payment method used for the purchase.
• If we are not waiting for a parcel return, we process the refund within 1 business day after your request is accepted.

3. Refund after parcel return

If your refund depends on the return of the product (for example, if you returned a defective product or if you exercised your right of withdrawal), here are the steps:

• Checking the condition of the parcel: As soon as we receive your returned parcel, we must check its condition (verifying the defect or confirming the return).
• The processing of the refund will then be extended by a few days depending on this check.
• We are committed to responding quickly and making the refund as soon as possible once the check is complete. This may take an additional 1 to 3 business days depending on the situation.

4. Refund processing time

In general, the refund will be made quickly, within 1 to 3 business days once all the necessary conditions are met.

We do our best to offer you a fast and transparent service, and we are committed to handling each refund request seriously and efficiently.

We remain at your disposal for any additional questions or clarification. Don't hesitate to contact us by email at info@vapes001.com.

As soon as your order is shipped, you will receive a shipping confirmation email, which will include a tracking number. This number will allow you to track your parcel's journey via the carrier. We ship orders every day after 12:00pm, Monday to Friday. If your order is placed after 12:00pm on Friday, it will be shipped the following Monday.

What to do if you haven't received your tracking number?

• Check your emails, including your "Spam" or "Junk" folders.
• If you still can't find a confirmation email, contact us quickly at info@vapes001.com, and we will check the status of your order.

Important: Delivery times vary depending on the carrier and your country. As a general rule, you will receive your parcel within 1 to 4 business days, depending on the destination.

Once your order is confirmed and being prepared, it is generally no longer possible to modify it (add, remove or change products). We process orders quickly to guarantee shipping as soon as possible.

However, if you have made a mistake or if you wish to make a change, we advise you to contact us as soon as possible, ideally before 12:00pm on the same day as the order. We will do our best to intervene before your order is shipped.

What to do if your order has already been shipped?
If your order has already left our warehouses, it will unfortunately be impossible to modify it. You can, however, return the products you don't wish to keep, under the terms of our return policy, and place a new order for the products you want.

For any urgent modification request, don't hesitate to contact us at info@vapes001.com, and we will help you find the best solution.

Due to the nature of our products (puffs and vapes), we cannot accept returns of opened or used products, except in the case where a manufacturing defect is found.

Exception:
If the product has a manufacturing defect, we ask you to contact us within the first few days after receiving your order. We will review your request and if the defect is confirmed, we will cover the return of the product and proceed with an exchange or refund.

Return of unused products:
If you wish to return a product without any particular justification (for example, to exercise your right of withdrawal), it must be in its original condition, unopened and unused. You can contact us to find out the procedure to follow and to obtain our return information. The return costs will be your responsibility, unless stated otherwise.

Important note: Each puff has unique specifics, and its use can vary from one user to another. This is why it is difficult to determine the exact way a product discharges. Be sure to test the product properly before any intensive use.

Once your order has been shipped, it is generally no longer possible to cancel it. We process and ship orders quickly to guarantee delivery as fast as possible.

What to do if you wish to cancel after shipping?

• If your order is already in transit, you can refuse the delivery on receipt. The parcel will then be returned to us automatically. As soon as we receive the returned parcel, we will proceed with a refund or an exchange according to your request.
• If you have accepted the delivery, you can return the products at your own expense under our return policy, and we will proceed with a refund upon receipt of your parcel, depending on the condition of the items.

For any questions or assistance, contact us as soon as possible at info@vapes001.com, and we will guide you through the procedure.

As soon as your refund is processed, you will receive a confirmation email indicating that the operation has been completed. The refund will be made to the same payment method used for your order.

Processing time:

• In general, refunds are processed within 1 business day after your request is accepted. If we have to wait for a product return or a defect assessment, processing may take a little longer (around 7 business days).
• Once the refund is made, it may take a few days to appear on your card or bank account, depending on the processing times of your bank or payment platform.

What to do if you don't see your refund?

• Check your bank account or electronic wallet to make sure the refund isn't still pending.
• If after a few days you still haven't seen the refund on your account, contact us at info@vapes001.com indicating your order number, and we will check the status of your refund.

Once your order has been confirmed and processed, it is difficult to change the delivery address, because we start preparing parcels as soon as possible to guarantee fast shipping. However, if you notice an error in the delivery address immediately after placing your order, we recommend that you contact us as soon as possible at info@vapes001.com.

Here's what can be done:

• If your order has not yet been shipped, we can, where possible, correct the delivery address before shipping.
• If the parcel has already been shipped, it will generally be too late to make changes. You will then have to wait for delivery and, if necessary, arrange a return of the parcel.

Tip: Always be sure to carefully check your address before finalising your order. If you notice an error after shipping, you can also contact the carrier directly to see if a change is possible during transit.

If you are not home when your parcel is delivered, the carrier will generally make another delivery attempt or leave a delivery notice to inform you of the available options.

Here are the possible actions:

1. New delivery attempt: Most carriers (such as DPD, Chronopost, PostNL, Bpost) will make a second delivery attempt, generally the next day or within a few days.
2. Pickup at a pickup point or depot: If the carrier cannot deliver to your address, it is often possible to collect your parcel from a nearby pickup point or post office. You will receive a delivery notice with the details to collect your parcel.
3. Rescheduling the delivery: Some carriers, such as DPD, allow you to reschedule the delivery directly online or by phone. You can then choose a new date or a different time slot.

Tip: Make sure the delivery address is correct and that someone can be present to receive the parcel. If you know you will be away, you can try to schedule the delivery for another time or ask someone close to you to receive the parcel on your behalf.

In the event of a problem or questions, don't hesitate to contact the carrier directly or our customer service at info@vapes001.com.

Yes, if your payment card is declined, you have several options to complete your order.

Here's what you can do:

1. Try another bank card: If you have another payment card (Visa, Mastercard, American Express), you can try again with it.
2. Use another payment method: We also accept other secure payment methods, such as:
3. Check your card information: Sometimes, a payment can be declined if the card information is not entered correctly (expiry date, security code, etc.). Make sure everything is correct before trying again.
4. Contact your bank: If your card is still declined, there may be a restriction or a block from your bank. Contact them to check whether security measures are preventing the payment.

In the event of a persistent problem, don't hesitate to contact us at info@vapes001.com, and we will be happy to help you find an alternative payment solution.

Yes, the security of your payment information is our absolute priority.

We use reputable and secure payment platforms, such as Stripe and Shopify Payments, which comply with the strictest security standards, including compliance with the PCI-DSS (Payment Card Industry Data Security Standard) regulation. This means that your payment information is encrypted and processed in a completely secure way.

Here's how we guarantee the security of your payments:

1. No storage of banking information: We never store your bank card information. All transactions are carried out via secure external platforms, thereby guaranteeing maximum protection.
2. Secure payment: Your payments are subject to a two-factor authentication process, which verifies the identity of the user before finalising the transaction, thereby reducing the risk of fraud.
3. Secure connection (SSL): All pages where you enter your personal or banking information are protected by an SSL certificate, guaranteeing an encrypted connection between your device and our site.
4. Data protection: We neither sell nor share your personal or banking information with third parties. All data is processed confidentially and in accordance with our privacy policy.

In short, we do everything we can to ensure the security of your payments and offer you a reliable and risk-free online shopping experience.

If your payment is rejected or fails, here are the steps to follow to resolve the situation quickly:

1. Check the payment information: Make sure that the information you entered (card number, expiry date, CVV code) is correct. Also check that your card is valid and that your balance is sufficient to make the purchase.
2. Check the restrictions on your bank or card: Sometimes, payments can be blocked by your bank or card issuer for security reasons. If you are using a credit card, make sure it is activated for online and international payments, if applicable. Some payments may be rejected if a payment limit is exceeded.
3. Try another payment method: If the payment still fails, you can try to use another payment method, such as another bank card, PayPal, Bancontact, or other options available on our site.
4. Contact your bank: If your payment is still declined despite all the checks, we advise you to contact your bank or card issuer directly to check whether restrictions or blocks are in place.
5. Try again later: If the problem persists, we recommend trying again in a few hours. Sometimes, a slight delay or a temporary issue on the payment platforms can cause the transaction to fail.
6. Contact our customer service: If you have checked all the details and the payment still fails, contact our support team by email at info@vapes001.com. We will be happy to help you resolve the problem or guide you through another payment attempt.

We understand that payment problems can be frustrating, but we do our best to offer you a fast and efficient service.

Yes. We recommend Trustly, a fast, secure alternative that is very similar to iDEAL.

Other payment methods such as bank card or Apple Pay may also be available depending on your country.

Trustly is an online payment method that lets you pay directly via your bank, without a credit card, exactly like iDEAL.

The payment is made in real time from your bank's interface.